Cynthia Ezekwe
Lasaco Assurance Plc, a Nigerian insurance and financial services firm, and the Nigerian Council of Registered Insurance Brokers (NCRIB) have teamed up with the mutual goal of improving the quality of insurance service delivery to customers throughout the country.
In the face of ongoing economic uncertainty, this strategic partnership serves as a beacon of hope for policyholders, as both parties bring their individual expertise and collective experience to bear in providing more comprehensive, customer-centric insurance solutions.
During a formal visit to Lasaco Assurance Plc, Babatunde Oguntade, the president of NCRIB, accompanied by his executive committee, was warmly received by Razzaq Abiodun, managing director of Lasaco.
Abiodun seized the opportunity to not only express his enthusiasm for the collaboration, but also to underscore the pressing need for insurance providers to be innovative and proactive in developing strategies that could support their customers in coping with the current economic uncertainty, urging them to consider creative solutions that would aid in weathering the challenging circumstances.
He also pointed out that one of the major ways insurance businesses can thrive in Nigeria and record significant growth is through improved productivity and customer satisfaction which can be achieved through collaboration and the exchange of ideas that could enable them operate optimally and give consumers the needed satisfaction.
On his part, Oguntade outlined the partnership’s advantages for Lasaco Assurance Plc. He highlighted the opportunity for Lasaco to not only upskill its employees through both local and international training, but also to participate in NCRIB-led events, thereby gaining valuable exposure and visibility in the insurance industry.
The NCRIB president noted that the partnership aimed to reinforce the commitment of Lasaco Assurance Plc to a higher level of customer experience and engagement, with the ultimate goal of fostering improved relationships between the company and its customers.
Furthermore, he attributed the council’s decision to visit Lasaco Assurance to the company’s dedication to ensuring customer satisfaction, as well as its ongoing support for the NCRIB.
Tope Adaramola, the CEO and executive secretary of the NCRIB, expressed his deep appreciation to Lasaco Assurance Plc, pledging his commitment to maintaining and enhancing the mutually beneficial relationship between the insurance company and the council.
Adaramola underscored the importance of collaboration and partnership in achieving better service delivery and affiliation, and assured Lasaco Assurance Plc that he would continue to strive towards strengthening the ties between the two organisations.
